Customer Onboarding

High-tech needs a soft touch

A smooth user onboarding experience builds customer confidence in your products and in your brand. It reduces service calls (and costs), helps to retain customers, and is a vital step in developing loyal brand advocates.

We specialize in client on-boarding. We’ve trained thousands of instructors, students and employees on dozens of digital educational platforms. Our trainers offer flexible scheduling and one-on-one support, and we can ramp up quickly to meet your customer or employee training needs.

Confident Customers

WE’RE DIGITAL TRAINING AND
ONBOARDING SPECIALISTS

We’ve trained thousands of instructors, students and employees on dozens of digital educational platforms. We specialize in smooth, successful onboarding; it’s our superpower. We are fluent in Blackboard®, Canvas, Brightspace by D2L, and Moodle, and can ramp up quickly to meet your customer or employee training needs. The day doesn’t always stop at 5 p.m. so our trainers offer flexible scheduling and one-on-one support. Day or night, your customers will receive the personalized support they need, at a time that works best for them.

WE ARE HERE FOR YOUR CUSTOMERS AND EMPLOYEES

Our passion is your success. We conduct post-onboarding feedback surveys which allow us to further inform our process. This feedback loop ensures 100% satisfaction from our trainees and clients. Whether it’s weekly customer training webinars, customer support team augmentation, new product training for employees, or one-on-one customer onboarding, you can be confident that we are there for your customers or employees.

The PIP onboarding process

VIRTUAL TRAININGS:
Customers are trained via screen-shared, virtual learning sessions.
SESSION RECORDINGS:
Training sessions are recorded and made available on request.
SATISFACTION SURVEY:
Instructors complete feedback surveys to improve future training.
CONTINUOUS SUPPORT
& FEEDBACK: