K-12 – Support Specialist (New Mexico)

The Talent Search Group  at PIP is seeking a Support Specialist  (New Mexico) on behalf of our client, an EdTech supporting K-3 literacy with an AI-powered tutoring platform. 

The Support Specialist provides  rapid, accurate, and empathetic technical support to assigned districts, ensuring the seamless technical operation of the company’s platform. The Support Specialist serves as the primary technical liaison, building trust with district IT departments and removing all technology-related barriers to success.  

Candidates must live in New Mexico or surrounding area.  There is an expectation of 10% travel for this role.

Qualifications:

• 2-4 years of experience in a technical support, IT help desk, or similar role, preferably in a SaaS or EdTech company.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing systems (e.g., Salesforce, Jira) and remote support tools.
• Familiarity with K-12 / school district IT environments, including SIS platforms (e.g., PowerSchool, Infinite Campus) and rostering standards (e.g., OneRoster, Clever).
• Excellent written and verbal communication skills, with an ability to explain complex. technical concepts to non-technical users.

Benefits:

• Competitive Salary: $70-80K + bonus.
• Medical, dental, and vision benefits.
• 401(k) with company matching.
• Flexible time off.
• Stock option ownership.