K-12 Success Manager (Southern California) j

The Talent Search Group  at PiP is seeking a K-12 Success Manager (Southern California) on behalf of our client, an EdTech supporting K-8 literacy with an AI-powered tutoring platform. 

The  Success Manager has practical experience partnering with customers in K-12 education in Southern and Central California. You have strong relationships with district leadership and can onboard new customers and engage in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position. 

Essential Functions:

• Build Trusted Relationships.
• Manage Accounts to Drive Usage.
• Product Expertise & Feedback.
• Use Product Data to Drive Value.
• Manage and Mitigate Risk .

Must-have Qualifications:

• Bachelor’s degree, and/or relevant experience.
• 2+ years of customer success experience in EdTech SaaS 
• Experience implementing software solutions in EdTech SaaS.
• Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
• Preferred: Experience in education administration and/or a start-up organization. 
• Preferred: Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.

Benefits:

• Competitive Salary: base salary range approx  $100K-130K.
• Medical, dental, and vision benefits.
• 401(k) with company matching.
• Flexible time off.
• Stock option ownership.
• Cutting-edge work.