Customer Success Manager, K-12 (Texas)

The Customer Success Manager (TX) works across all user levels within the territory school districts to support the onboarding and deep product adoption of the company’s AI-driven literacy platform for K-3.  Their goal is to translate product features into pedagogical value, empowering educators to improve student outcomes.

The ideal candidate has practical experience partnering with customers in K-12 education in Texas, with strong relationships with district leadership and a proven track record of high (90%+) renewals rate and achievement of expansion goals and targets. 

 

Essential Functions:

  • Onboarding & Project Management
  • Training & Professional Development
  • Adoption & Usage Analysis
  • Relationship Building
  • Best Practice Consultation
  • Product Expertise & Feedback
  • Risk Mitigation

 

Requirements:

  • Bachelor’s degree, and/or relevant experience
  • 2+ years of customer success experience in EdTech SaaS with success in reaching renewal and expansion goals
  • Experience implementing software solutions, preferably in the Education SaaS industry.
  • Experience as an educator or in education administration, ideally with knowledge of reading assessment and research
  • Comfortable with significant travel (50%+ at peak times)
  • Candidates must live in Texas, ideally DFW area

 

Salary: Base salary range $100K-130K + bonus and benefits

Job Category: Customer Success
Job Type: External
Job Location: Texas
Job Market: K-12

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