Success Manager, Enterprise, K-12 (Los Angeles)

The Talent Search Group  at PiP is seeking a Success Manager, Enterprise (Los Angeles) on behalf of our client, an EdTech supporting K-3 literacy with an AI-powered tutoring platform. 

The  Success Manager has practical experience partnering with customers in K-12 education, specifically with the Los Angeles Unified School District. You will build strong relationships with district leadership, onboard new customers, and engage in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position. 

Essential Functions:

• Build Trusted Relationships
• Manage Accounts to Drive Usage
• Product Expertise & Feedback
• Use Product Data to Drive Value
• Manage and Mitigate Risk 

Qualifications:

• Bachelor’s degree, and/or relevant experience.
• 2+ years of customer success experience – preferably in the Education SaaS industry 
• Experience implementing software solutions, preferably in the Education SaaS industry.
• Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
• Must have experience managing LAUSD school districts. 
• Preferred: Experience in education administration and/or a start-up organization. 
• Preferred: Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.

Benefits:

• Competitive Salary: base salary range approx  $100K-130K
• Medical, dental, and vision benefits
• 401(k) with company matching
• Flexible time off
• Stock option ownership
• Cutting-edge work