Director of Customer Success

Remote US

Keywords: K-12 EdTech leadership team innovation growth optimization collaboration start-up metrics engagement 

Partner in Publishing is working with an EdTech start-up focused on supporting K-12 student safety. We are looking for a Director of Customer Success (K-12 EdTech)  to build and drive the Customer Success team for this fast-growing and exciting company.

The Director of Customer Success brings 

  • Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
  • Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
  • Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
  • Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction 
  • Enthusiasm for a fast-paced, innovative, and fun work culture
  • Collaboration and communication skills

Remote in the US.

Salary is competitive: base + bonus + equity

Job Category: Customer Success
Market: K-12
Location: Remote / US
Type: External

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