Director of Customer Success
Keywords: K-12 EdTech leadership team innovation growth optimization collaboration start-up metrics engagement
Partner in Publishing is working with an EdTech start-up focused on supporting K-12 student safety. We are looking for a Director of Customer Success (K-12 EdTech) to build and drive the Customer Success team for this fast-growing and exciting company.
The Director of Customer Success brings
- Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
- Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
- Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
- Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
- Enthusiasm for a fast-paced, innovative, and fun work culture
- Collaboration and communication skills
Remote in the US.
Salary is competitive: base + bonus + equity